Refund Policy

Refund Policy

You may request a return within 30 days after the item is delivered to you.

A return is eligible only when the item remains in the condition in which it arrived: unworn or unused, with its tags attached, and in the original packaging. A receipt or other proof of purchase is also required.

Begin a return by emailing hangvanw123@gmail.com. Approved returns must be sent to 747 De Roode St, Lexington KY 40508, United States.

After accepting a return request, we will provide a return shipping label and directions explaining where and how to send the package. Merchandise returned without first obtaining our approval will not be accepted.

Questions about returns may be sent at any time to hangvanw123@gmail.com.

Damages and issues

Check your order as soon as it arrives. If an item is defective or damaged, or if you received the wrong item, contact us immediately so we can review the problem and make it right.

Exceptions and non-returnable items

Some merchandise cannot be returned, including perishable goods such as food, flowers, or plants; custom items such as special orders or personalized products; and personal-care goods. We also do not accept hazardous materials, flammable liquids, or gases. Contact us if you are unsure whether a particular item qualifies.

Sale merchandise and gift cards are not returnable.

Exchanges

The quickest way to obtain a different item is to return the item you have and, after that return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

Regardless of the policy above, merchandise shipped into the European Union may be cancelled or returned within 14 days for any reason and without explanation. The product must still be unworn or unused, retain its tags, remain in its original packaging, and be accompanied by the receipt or proof of purchase.

Refunds

Once your return has been received and inspected, we will tell you whether the refund was approved. If it is approved, the refund will be sent automatically to the original payment method within 10 business days. Your bank or card issuer may need additional time to process and post the credit.

If more than 15 business days have elapsed since we approved your return, email hangvanw123@gmail.com.